Policy

Shipping Policy

shipping cost depends on zip code, its not included in the prices shown, we ship all over the United States,

 

Orders get shipped from Wheat Ridge, Colorado. We ship most in stock orders within five business days and any back ordered items get shipped same as special orders. Special & custom order items may take 4 to 14 weeks depending on the nature of the item requested. We will notify you with the estimated delivery time on back ordered items and custom orders. Tracking information will automatically be sent to you at time shipping cost is paid.

 

When Your Freight Shipment Arrives: For Freight/Large furniture deliveries: When signing the Bill of Lading, Please include the phrase: “Possible Concealed Damage”. This is only necessary if you do not open and completely accept the condition of the shipment. We are being required to do this because the freight carrier is making it almost impossible to put in damage claims without it.

 

Inside Delivery & Liftgate Service

INSIDE DELIVERY AND LIFTGATE SERVICE IS NOT INCLUDED AS PART OF OUR STANDARD  SHIPPING! These services are additional and may be needed if your order consists of large furniture items and you won't have help available to move the item(s) into your home. If you need these additional services please let us know at the time of purchase.

 

 Refund, Return & Cancellation Policies.

 

All sales are final, we do not accept returns, cancellations or exchanges on custom or any products.

We offer exchanges in the first 48 hours after receipt. A 30% fee may apply. of the original purchase price of your merchandise. This applies only to normal stock items.

The items you are returning must be returned to us in the same condition as when they left our warehouse. Repackage properly to protect during shipping.

Please note: Shipping costs are non-refundable and return costs are the responsibility of the customer.

 

Guarantees and craft goods

Made in Madera offers no guarantees, either expressed or implied, of suitability for the particular use of consumers. Customer acknowledges that handmade products are inherently imperfect and vary in size, finish, and dimension. Customer also acknowledges its in the woods nature to expand and shrinks with temperatures, subject to warp, crack, or split over time. All products susceptible to pest infestation have been treated. We do our best to inspect our products before shipment to ensure quality.